Complaints & Suggestions

At Hexa Souq, operated by Hexa Brothers Company, customer satisfaction is our top priority. We welcome your complaints, suggestions, and feedback to help us improve our products and services.

How to Contact Us

If you have any concerns regarding:
  • Orders or deliveries
  • Product quality
  • Returns or refunds
  • Payment issues
  • Website problems
  • Customer service
  • Suggestions for improving our services
Please contact us through the following channels:
Hexa Brothers Company
📧 Email: [email protected]
📞 Mobile: +966 59 230 8184
📍 Kingdom of Saudi Arabia

Response Time

  • We aim to acknowledge your complaint or suggestion within 24 hours.
  • Most cases are resolved within 3–5 business days, depending on the nature of the issue.

Our Commitment

We are committed to:
  • Handling every complaint fairly and professionally.
  • Protecting your privacy and personal information.
  • Continuously improving our services based on customer feedback.
  • Providing timely and transparent communication throughout the resolution process.
Thank you for helping us improve Hexa Souq.